Manuals & PDFs
Turned into step-by-step fixes and part lists.
Trained on your manuals, videos & photos
AI product support for machine manufacturers.
Product support today is manual, scattered, and closed by evening.
Same question — 9th time today- ×10
Your team answers the same ten questions every single day.
- 80-pg
The real answers are buried in 80-page PDFs no one can search.
- 48h
After hours, support stops — and the sale waits until Monday.
- 3+ wk
A new product ships, and your support info is stale for weeks.
How it works.
- 01
Upload your content
The files you already have — nothing rewritten, nothing retyped.
- 02
Gerandin drafts
It reads everything and assembles guided support on its own.
- 03
You approve
Review, adjust, publish. Nothing goes live without your sign-off.
- 04
Customers self-serve
Your team only sees the cases that truly need a human.
What your files become.
Videos
Split into scenes, so the answer starts at the right moment.
Product photos
So a customer’s picture is enough to find it.
For your team
Your team builds it.
- Publish a new guide in days, not months.
- Watch every conversation — take over whenever you want.
- One knowledge base for support, training and warranty.
For your customers
Your customers use it.
- No app, no account — scan the QR and ask.
- A photo or video instead of a model number.
- Answers in their language, at any hour.
It runs as yours.
Your domain, your colors, your logo — customers never see Gerandin.
Your own domain
Your colors & logo
Embedded in your site
QR & short links on the product
A photo of the damage. A decision by your rules.
Your customer sends a picture. Gerandin grades it and applies the rules you set — the same way, every time.
- You set what counts as minor or severe.
- Unsure cases go straight to a person.
- Every decision is saved and explainable.
Covered — approvedProduct support is expensive. Gerandin goes after every line.
80×
more expensive: a live support contact (~$8) vs. self-service (~10¢)
Gartner
$250–1k
the fully-loaded cost of a single field-service visit
TSIA
1.5–2.5%
of revenue is what warranty costs a typical manufacturer
APQC
Cut the cost of support
81% of customers try to solve it themselves first. Gerandin turns your most-asked questions into instant self-service.
Harvard Business Review
Train new staff faster
Your manuals and videos become guided training. Video-based work instructions cut time-to-competency by about 40%.
manufacturing training research
Control warranty & returns
Every claim graded the same way, with a record you can audit. The industry loses 3–5% of revenue to warranty abuse.
AGMA / PwC
Do more with video
Your videos answer at the exact second. Visual assistance cuts field visits by ~19% and product returns by ~17%.
TechSee
Figures are industry benchmarks (Gartner, TSIA, APQC, Harvard Business Review, TechSee) — shown to size the problem, not as Gerandin results.
Built for the people who make things.
Laser cutting & welding
CNC & milling machines
Industrial machinery
Electronics & measurement
Home & industrial appliances
Agriculture & heavy equipment
Spare parts & dealer networks
Consumer product brands
See it on your own products.
Send us your website or one product manual. In 30 minutes, we’ll show Gerandin answering real questions about your actual products. No commitment.
Book a demo
or write to us directly: nebikara@recram.com